1. Introduction Welcome to Kadosh Designs, your online store for personalised products, specialising in mugs, T-shirts, and gratitude journals. By placing an order on our website, you agree to our terms of service. For any queries, please feel free to contact our customer service team.
2. Product Personalisation and Intellectual Property All our products are handcrafted and personalised according to the customer’s specifications, making them unique items. Before production begins, we will provide design drafts for your review and approval. Once you approve the design, production will commence, and no changes or cancellations will be allowed.

Intellectual Property:
The designs created by Kadosh Designs, even if based on your instructions, are the intellectual property of the company. This includes any combination of colours, patterns, or text provided by the customer. By placing an order, you agree that the copyright and intellectual property rights to the final design belong to Kadosh Designs.

The customer is granted a licence to use the purchased product for personal purposes only. Reproduction, distribution, or commercial use of the designs is not permitted without prior written consent from Kadosh Designs.

If you provide materials or images for personalisation, you guarantee that they do not infringe on third-party intellectual property rights. In the event of any intellectual property infringement, you assume full responsibility, releasing Kadosh Designs from any legal claims.

We reserve the right to showcase finalised products on our social media platforms and website for advertising purposes, except when the products include photographs of people, which will not be used for promotional purposes.

3. Payments We accept payments through Stripe and PayPal. All orders must be paid in full before production begins. Once the design is approved, no cancellations are allowed. Transactions are secure and protected by these payment platforms.

We reserve the right to withhold or cancel any order if the information provided is incorrect, incomplete, or if there is a problem with payment processing. In such cases, we will contact you to resolve the issue before proceeding with production.

4. Returns Policy Due to the personalised nature of our products, we do not accept returns. We strive to work closely with you during the design process to ensure the final product meets your expectations. However, if a product arrives defective or does not match the approved design, you must inform us within 14 days of delivery. We reserve the right to inspect the product before offering a repair, replacement, or refund, as appropriate.

Return Costs:
If the product is deemed defective or does not match the approved design, Kadosh Designs will cover the return and replacement costs. If the product is found to be free from defects, the customer will bear the return costs.

Liability Limitations:
Kadosh Designs is not liable for any indirect or consequential damages that may arise from the use of our products. This includes, but is not limited to, damage caused by misuse, abuse, or failure to follow the provided care instructions. Our liability for defective products is limited to the purchase value of the product.

5. Shipping Delivery times vary based on the complexity of the design. We recommend placing orders with sufficient time for us to complete the design, production, and delivery process. We offer two shipping options: standard shipping and express shipping, with varying times and costs depending on the region.

We do not ship to Northern Ireland or the Republic of Ireland. If you are a customer from these regions, please contact us before placing any order to discuss alternatives.

Delivery Delays:
Kadosh Designs is not responsible for delivery delays due to circumstances beyond our control, such as issues with courier services, customs delays, or adverse weather conditions. We are committed to working with our customers to resolve any issues related to delivery times.

Lost or Damaged Orders:
If an order is lost or arrives damaged during shipping, we will be responsible for resending the product at no additional cost or, if preferred, providing a full refund. It is the customer’s responsibility to report any delivery issues within 7 days of receiving the order.

6. Quality Guarantee We use high-quality materials to ensure our products have a long lifespan. If you follow our care and usage instructions, the product will maintain its quality over time. We are not responsible for damage caused by misuse or failure to follow our care recommendations.

All our products are subject to the Consumer Rights Act 2015, which guarantees that products are of satisfactory quality, as described, and fit for purpose. If the product does not meet these standards, you are entitled to a replacement or refund under the applicable regulations.

7. Data Protection (GDPR) Kadosh Designs respects the privacy of its customers. The personal data we collect, such as names and shipping addresses, are used solely to process and deliver orders. We do not share your data with third parties, and we comply with the UK’s General Data Protection Regulation (GDPR).

Customers have the right to access, rectify, delete, or request the portability of their personal data. To exercise these rights, you can contact us at [contact email]. We will respond to your request within the legally established timeframe.

We use cookies on our website to improve the user experience. You can manage your cookie preferences through your browser settings.

8. Cancellations and Changes Once the design has been approved by the customer, no changes or cancellations are permitted. If you wish to make adjustments before final approval, we will work with you to ensure the final product meets your expectations. However, any changes after approval will not be considered.

If changes are requested before final approval and these changes involve significant modifications to the original design, additional costs may apply. These costs will be communicated to the customer before production continues.

9. Promotions and Discounts We offer promotions and discounts on select products in our store. All promotion terms and conditions are published on our social media channels and website. Some personalised products may not be eligible for discounts or promotions, as indicated in the product description.

Promotions and discounts cannot be combined with other offers and are subject to availability. Kadosh Designs reserves the right to withdraw or modify promotions at any time without prior notice.

10. Right to Refuse Orders Kadosh Designs reserves the right to refuse any order whose content or design is considered inappropriate or illegal, as well as those that infringe intellectual property rights or violate UK laws. We do not accept orders related to violence, hate, offensive symbols, or any content that does not align with our values.
11. Dispute Resolution If you have any issues with your order or our service, you can contact us through our customer service channels. We are committed to resolving any disputes amicably. If no agreement can be reached, the parties may opt for mediation or arbitration before taking legal action, in accordance with UK dispute resolution regulations.

Any dispute that cannot be resolved amicably will be subject to the laws and jurisdiction of the courts of England and Wales.

12. Customer Service For any queries related to your order or our services, please contact our customer service team through the contact details provided on our website. We are committed to providing you with the best possible service to ensure you have an excellent experience with Kadosh Designs.